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FAQs2021-01-25T17:58:03+00:00

FAQs

FAQs

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How do I change my vehicle if I have a Self Install JURNYmeter?2020-12-01T16:38:42+00:00

You can either make the change yourself through the “My Policy” section in your JURNY account or give us a call and we’ll make the change for you.

Changing your vehicle will depend on whether you have a self-install or professionally installed device.

All cost details relating to changing your car can be found here.

How do payments work?2020-12-16T09:42:23+00:00

You are quoted a personal price per mile, which you pay as you drive through your pre-paid account. We send or install your JURNYmeter, a small device that securely measures your mileage so that we can charge you accurately. There’s no driver score, no interventions, and no curfew! You are also quoted a small monthly fee that covers you while you’re parked.

On the day you take your policy out you will pay a set-up fee (with the equivalent transferred to your pre-paid account after 6 months), your first monthly fee, and £25 into your pre-paid account.

Everything you pay at the start of your policy will either go towards your monthly fees or the miles you drive, and it does not change your estimated annual cost. No need to pay annually in advance, or take out a financing loan to pay monthly.

You can also see a full explanation of how payment works here.

 

How will I receive my documents?2020-12-02T16:18:17+00:00

After you have purchased your policy, your documents will be available to view and download within your JURNY dashboard.

Can I drive my car abroad?2020-12-02T16:23:44+00:00

This policy doesn’t automatically cover you to drive abroad, so you must ask us before you leave.

This is because we can’t rely on your JURNYmeter outside the UK.

If you don’t tell us before you go, we won’t cover you for any more than we have to by law.

For more information please see the JURNY Policy Booklet.

How is the annual cost estimated?2020-12-16T09:35:08+00:00

You are quoted a personal price per mile, which you pay as you drive through your pre-paid account. We send or install your JURNYmeter, a small device that securely measures your mileage so that we can charge you accurately. There’s no driver score, no interventions, and no curfew! You are also quoted a small monthly fee that covers you while you’re parked. These are used to calculate your estimated annual cost:

Annual Estimated Cost = (Monthly Fee x 12) + (Price-Per-Mile x Annual Estimated Mileage)

You can find more information and a useful calculator that works it all out for you here.

How do I add or remove drivers?2020-12-02T15:53:58+00:00

You can change this through the ‘My Policy’ section in your JURNY account for free.

If you call us to make the change, there will be an admin fee of £25.

Other than changing your car, you can make twelve free changes through your JURNY account.

Your price per mile may also change.

 

 

Are there any other fees and charges I should expect to pay?2020-12-02T16:55:54+00:00

All fees and charges can be easily viewed here. 

What will I pay at the start of my policy?2020-12-01T13:32:27+00:00

At the start of your policy, you will pay:

Set up fee: £100 (refundable after 6 months)
Your first month’s fee: from £15.00
Initial pre-pay account top-up: £25.00

To find out more about how payment works click here.

 

 

 

 

How do I make a change to my policy?2020-12-09T09:42:39+00:00

You can make changes yourself through the ‘My Policy’ section in your JURNY account, or give us a call and we’ll make them for you.

If you change your car, the cost will also depend on the type of device you need. For full details please the fees and charges table.

For everything else, including adding or removing drivers, you can make twelve changes through your JURNY account per year for free. After that, you’ll be charged £5 each time.

If you call us at any time to make a change for you, the cost will be £25.

Your price-per-mile may also change.

What happens to my set-up fee if I or you cancel my policy?2020-12-02T12:16:26+00:00

Different charges apply at different stages within your policy, whether we cancel or you do.

To see the breakdown of cancellation charges and what happens to your set-up fee click here. 

 

What is the cancellation fee?2020-12-15T16:31:32+00:00

You’re free to cancel your policy at any time. You will need to call us and we will be happy to assist.

Please consider the total cost of cancelling your policy. Different charges apply at different stages, whether we cancel or you do.  All fees can be found in your Policy Booklet and by viewing the Fees and Charges table.

Why would JURNY cancel my policy?2020-12-02T12:05:14+00:00

We can cancel your policy by giving you seven days’ notice in writing, either by post or in an email. If there’s evidence of fraud, we won’t give you a refund and might treat your policy as if it never existed.

The reasons we might cancel your policy are listed below.

  • If you give us information that’s wrong or incomplete.
  • If you don’t pay your premium when it’s due.
  • If you commit fraud by giving us wrong information on purpose.
  • If you don’t give us important documents or information we’ve asked for.
  • If you don’t keep your car in a safe and roadworthy condition.
  • If you use threatening or abusive behaviour towards a member of our staff.
  • If you don’t let us install your JURNYmeter in the agreed time, or the engineer can’t install it.
  • If the vehicle isn’t as you described it.
Is there a JURNY App?2020-01-07T16:17:41+00:00

There is currently no JURNY App to download but you will be informed as soon as our App launches. However, accessing your JURNY Dashboard is easy and simple through any web browser on a mobile, tablet or desktop.

Who is my insurer?2019-11-13T12:58:59+00:00

You can find out who your insurer is by checking your certificate of motor insurance or policy schedule.

Are there any hidden fees and charges?2020-12-02T16:14:41+00:00

All fees and charges can be easily viewed here.

 

Does my policy automatically renew?2020-12-02T12:43:56+00:00

You will need to call us to renew your policy as it doesn’t automatically renew.

We’ll contact you with a renewal quote at least two weeks before your cover runs out.

How do I add a claim?2020-12-02T15:49:03+00:00

If you need to make a claim, you’ll need to call your insurer.

You can find out who this is by checking your certificate of motor insurance or policy schedule.

Click here for a list of insurer phone numbers.

How do I change my vehicle if i have an Installed JURNYmeter?2020-12-02T16:06:04+00:00

You can either make the change yourself through the “My Policy” section in your JURNY account or give us a call and we’ll make the change for you.

Changing your vehicle will depend on whether you have a self-install or professionally installed device.

All cost details relating to changing your car can be found here.

 

 

What happens if there is more than one driver on the policy?2020-05-19T13:00:05+00:00

You will need to make sure any other drivers are aware that their driving and use of miles can impact your insurance policy.

Do you provide temporary cover?2020-12-16T13:58:55+00:00

JURNY is flexible in that you only pay for the miles you drive as you drive them, as well as a small monthly fee.

We do, however, not provide temporary cover, but there are many other insurers that do. We suggest doing your own research to find the best policy for you as we cannot make any recommendations.

Can I use the JURNYmeter in someone else’s car?2020-05-19T13:04:14+00:00

The JURNYmeter can only be used in the vehicle disclosed on the policy.

What happens to the Installed JURNYmeter if I change my vehicle?2020-12-02T17:06:40+00:00

If you change your car, a new JURNYmeter will need to be fitted and you will be contacted to set up an appointment.

All cost details relating to changing your car can be found here.

How do I update my contact details?2020-01-07T16:18:28+00:00

You can do this by logging into your JURNY account and clicking ‘Your Account’ and ‘Contact Details’. You can update your name, email and phone number.

How do I renew?2020-12-02T12:35:28+00:00

When you take out insurance with us, your cover will be in place for 12 months.

After this, your policy will need to be renewed and we’ll contact you with a renewal quote at least two weeks before your cover runs out.

You will need to call us to renew your policy.

It’s important you let us know if any of your personal details have changed and we’ll also remind you of what you paid before to help you compare easily.

If I cancel my policy, what happens to any money left in my account?2020-12-02T12:24:25+00:00

Any unused credit remaining in your account will be refunded within 10 working days.

To see the breakdown of cancellation charges click here. 

Will my insurer track where I drive?2020-05-19T12:59:33+00:00

Your insurer will not track where you drive. This information is there for your personal use and it could also help to track your car if it is lost or stolen.

How do I make a complaint?2020-11-17T13:48:27+00:00

We want you to be happy with your cover and the service you receive. But if you’re unhappy about something, we want to hear from you so we can try to put things right.
If you want to make a formal complaint, please contact us. We’ll always try to resolve your complaint within 3 working days. But if we can’t, we’ll get in touch and tell you more about our complaints process.

By phone:

0330 135 9018

By email:

help@jurny.co.uk

By post:

The Complaints Manager
JURNY
Prospect House
Prospect Road
Halesowen
West Midlands
B62 8DU

Will my JURNYmeter help in an accident?2019-11-13T13:53:17+00:00

If you need to make a claim and any of the details are in dispute, then your JURNYmeter may help your insurer work out what has happened in the event of an accident.

What are my Excesses?2020-12-02T16:44:12+00:00

Most claims will have an excess, which is the part of a claim that you have to pay.

The excess amounts are shown on your Policy Schedule.

Does my Installed JURNYmeter need to be removed if I sell the car?2020-12-02T12:55:37+00:00

The JURNYmeter does not need to be removed when your policy ends. It will be switched off remotely free of charge and if you wish, can be self-removed once the policy has ended.

However, you can opt to pay a professional to remove the JURNYmeter at a cost of £50.00

How do I make a claim?2020-12-02T16:16:39+00:00

If you need to make a claim, you’ll need to call your insurer.

You can find out who this is by checking your certificate of motor insurance or policy schedule.

Click here for a list of insurer phone numbers.

Do I get a refund if JURNY cancels my policy?2020-12-02T12:19:30+00:00

Different charges apply at different stages within your policy, whether we cancel or you do.

To see the breakdown of cancellation charges and what refunds your entitled to click here. 

What is the Self Install JURNYmeter?2020-12-02T13:04:49+00:00

This is a small telematics device that tracks your journeys.

If your car is not compatible with the self-install JURNYmeter, we will arrange to have one professionally installed.

We won’t tell you how to drive as the JURNYmeter is primarily there to measure your miles so that we can charge you accurately.

 

Can I drive before my Self Install JURNYmeter is plugged in?2020-12-01T16:42:17+00:00

You can drive before you have received your JURNYmeter.

You must plug it in as soon as you receive it, as we’ll assume you drive 50 miles each day until it’s plugged in.

 

How do I change my occupation?2020-12-02T15:51:31+00:00

You can change this through the ‘My Policy’ section in your JURNY account for free.

If you call us to make the change, there will be an admin fee of £25.

Other than changing your car, you can make twelve free changes through your JURNY account.

Your price per mile may also change.

What happens at renewal if I have money left in my account?2020-12-02T12:28:26+00:00

Any unused credit remaining in your account will be refunded within 10 working days unless you renew with is the credit can stay in your JURNT account.

To see the breakdown of cancellation charges click here. 

What happens to my Self Install JURNYmeter when the policy ends?2020-12-01T16:32:33+00:00

The JURNYmeter does not need to be removed when your policy ends. It will be switched off remotely free of charge and if you wish, can be self-removed once the policy has ended.

However, you can opt to pay a professional to remove the JURNYmeter at a cost of £50.00

Forgotten Password?2020-12-02T15:25:49+00:00

You can select ‘Forgotten password’ on the login page to reset your password.

Can I drive before my installed JURNYmeter is fitted?2020-12-02T16:53:17+00:00

You can drive before your JURNYmeter is installed, we’ll assume you drive 50 miles each day until it’s fitted.

We will contact you to make and confirm your installation appointment within the first 7 days of your policy.

Is my No Claims Discount affected if I join JURNY?2021-08-03T11:01:22+00:00

You’ll continue to build up your No Claims Discount with us, as you would any other insurer. For full details you can see the relevant section in the Policy Booklet.

What is pay as you go car insurance?2021-01-11T09:35:20+00:00

JURNY is pay-as-you-go car insurance where you pay pennies per mile as you drive.

You are quoted a personal price per mile, which you pay as you drive through your pre-paid account. We send or install your JURNYmeter, a small device that securely measures your mileage so that we can charge you accurately. There’s no driver score, no interventions, and no curfew! You are also quoted a small monthly fee that covers you while you’re parked.

On the day you take your policy out you will pay a set-up fee (with the equivalent transferred to your pre-paid account after 6 months), your first monthly fee, and £25 into your pre-paid account.

Everything you pay at the start of your policy will either go towards your monthly fees or the miles you drive, and it does not change your estimated annual cost. No need to pay annually in advance, or take out a financing loan to pay monthly. What’s more, we’ll never charge you for more than 100 miles per day.

You can also see a full explanation of how payment works here.

Do I have windscreen cover?2020-12-02T16:28:58+00:00

Your insurer will pay the cost of repairing or replacing broken glass windscreens or windows.

This won’t affect your no claims discount as long as the work is done by their approved and replacement service.

You can find out who your insurer is by checking either your certificate of motor insurance or policy schedule.

Click here for a list of insurer phone numbers.

 

 

Can you see if I speed?2020-12-02T13:21:08+00:00

Your JURNYmeter is predominantly there to measure your mileage so that we can charge you accurately.

We store the information securely and safely and follow all relevant laws.

For more information on how your data is used, stored, and shared please see our Privacy Policy.

What does my policy cover?2020-12-02T16:40:31+00:00

This policy provides fully Comprehensive cover.

The rate per mile covers you while you drive, and the small monthly fee covers your car whilst it’s parked.

For full details of what is and is not covered please see the JURNY Policy Booklet.

How do I update my payment details?2020-01-07T16:19:15+00:00

You can do this by logging into your JURNY account and clicking ‘Payment Methods’

Is my Self Install JURNYmeter free or included in the cost of my policy?2020-12-02T11:53:02+00:00

Your JURNYmeter is included in the cost of your policy and will be posted to your home address after purchase.

To find out more about how payment works click here.

What happens to my Installed JURNYmeter when my policy ends?2020-12-02T16:57:47+00:00

The JURNYmeter does not need to be removed when your policy ends. It will be switched off remotely free of charge and if you wish, can be self-removed once the policy has ended.

However, you can opt to pay a professional to remove the JURNYmeter at a cost of £50.00

How do I plug in my Self Install JURNYmeter?2020-12-02T11:34:23+00:00

The Self Install JURNYmeter along with instructions will be sent to your home address.

You can also click here to find out where to plug the JURNYmeter into your vehicle.

If you experience any problems please contact us. 

 

 

How quickly will the trips display on my dashboard?2020-12-02T13:35:50+00:00

Your journeys will be displayed on your JURNY Dashboard the following day for you to view.

What happens if I don’t top up my account?2020-12-02T17:15:31+00:00

If your balance becomes negative and you need to top-up we will contact you to let you know.

However, if the balance remains negative seven days after, we will cancel the policy.

Cancellation fees and charges can be found here.

Am I entitled to a courtesy car?2020-12-02T16:21:53+00:00

If your car is being repaired by one of our approved repairers, you’ll be given another one to use while you wait.

You’ll still be covered by this policy while you’re driving a courtesy car.

However, there are some circumstances in which you wouldn’t receive a courtesy car including if your car is stolen or can’t be repaired.

For more information please refer to your JURNY Policy Booklet.

Does my Self Install JURNYmeter need to be removed if I sell the car?2020-12-01T16:31:15+00:00

The JURNYmeter does not need to be removed when you sell your car. It will be switched off remotely free of charge and if you wish, can be self-removed once the policy has ended.

However, you can opt to pay a professional to remove the JURNYmeter at a cost of £50.00

Do you charge interest?2020-12-08T12:59:22+00:00

There is no need to pay annually in advance or monthly with interest for your car insurance. JURNY lets you pay for your car insurance as you use it. That means you won’t be paying now for something you’ll only use months later, or get charged interest on monthly payments.

To find out more about how payment works click here.

How do I get access to my JURNY Account?2020-12-02T15:29:16+00:00

Once you have taken out your policy you will be sent a unique link by email.

This will give you access to your account and provide the opportunity to set up a password.

You will then be able to make changes, view recent trips, maintain your policy balance and much more.

You can also access your JURNY account here.

Is the Installed JURNYmeter free and included in the cost of my policy?2020-12-02T13:12:14+00:00

Your JURNYmeter is included in the cost of your policy and you will be contacted to arrange an appointment for installation.

To find out more about how payment works click here.

What does the JURNYmeter monitor?2020-12-02T13:17:25+00:00

Your JURNYmeter is predominantly there to measure your mileage so that we can charge you accurately.

We store the information securely and safely and follow all relevant laws.

For more information on how your data is used, stored, and shared please see our Privacy Policy.

What happens to my Self Install JURNYmeter if I change my vehicle?2020-12-02T17:05:06+00:00

If you change your car, you can move your existing self-install JURNYmeter into your new car. Unless you need a new Self-Install device because yours is damaged or lost.

All cost details relating to changing your car can be found here.

How do I add a conviction?2020-12-02T15:40:17+00:00

If you need to tell us about a motoring or criminal conviction, you will need to contact us.

Your price per mile will not change but your renewal premium might be affected.

What is “pennies-per-mile”?2020-12-02T17:08:23+00:00
Find out more here.
Will JURNY save me money?2020-12-08T12:59:14+00:00

With JURNY you are in complete control of your insurance costs. With your personal rate-per-mile you know how much each journey will cost you. What’s more, we’ll never charge you for more than 100 miles per day and with your small monthly fee, you’re also always covered while you’re parked.

There is also no need to pay in advance or pay a premium for your car insurance. JURNY allows you to pay for your car insurance as you use it so that you won’t be paying now for something you’ll only use months later, whether through one upfront payment or paying a premium with a monthly payment.

To find out more about how payment works click here.

What is the Installed JURNYmeter?2020-12-02T13:07:58+00:00

This is a small telematics device that tracks your journeys.

We won’t tell you how to drive as the JURNYmeter is primarily there to measure your miles so that we can charge you accurately.

You will be contacted to set up an appointment to have your JURNYmeter professionally installed.

When will I be contacted about my renewal?2020-03-02T10:23:51+00:00

We will contact you with a renewal quote at least two weeks before your cover runs out.

It’s important you let us know if any of your personal details have changed. We’ll also remind you of what you paid before to help you compare easily.

How does my Installed JURNYmeter get fitted?2020-12-02T13:32:06+00:00

When you take out the policy you will be contacted to set up an appointment to have your JURNYmeter professionally installed.

Your JURNYmeter will need to installed within seven days of your policy start date. If you haven’t heard anything please contact us.

How do I cancel my policy?2020-12-16T09:23:20+00:00

To cancel your JURNY policy you will need to call us and we will be happy to assist. You can find out more about cancelling your policy in your Policy Booklet and by viewing the Fees and Charges table.

Does the JURNYmeter track my driving behaviour?2020-12-02T13:21:45+00:00

Your JURNYmeter is predominantly there to measure your mileage so that we can charge you accurately.

We store the information securely and safely and follow all relevant laws.

For more information on how your data is used, stored, and shared please see our Privacy Policy.

Can I make changes to my policy online?2020-12-15T16:15:04+00:00

You can complete most changes and updates yourself through your JURNY account, so no need to wait in call queues. You can also give us a call and we’ll make the changes for you.

If you change your car, the cost will also depend on the type of device you need. For full details please see the fees and charges table.

For everything else, including adding or removing drivers, you can make twelve changes through your JURNY account per year for free. After that, you’ll be charged £5 each time.

If you call us at any time to make a change for you, the cost will be £25.

Your price-per-mile may also change.

What is the monthly fee?2020-12-16T13:53:32+00:00

The small monthly fee covers your car while you’re not driving and gives you access to your personal dashboard with information at your fingertips.

You can find out more about how payment works here.

My Installed JURNYmeter has stopped working?2020-12-02T13:23:37+00:00

If you suspect that the Telematics Device is defective for any reason you must contact us as soon as possible.

More information for faulty devices can be found here.

What are your opening hours?2020-12-16T14:29:32+00:00

Most changes and updates to your policy can be completed within your JURNY account. Other than a change of vehicle, you can make 12 free changes a year. You should also be able to find answers to your questions in our FAQ section.

If you still feel you cannot find what you’re looking for, our opening hours and contact details can be found here

 

How is the JURNYmeter data used?2020-12-02T13:22:38+00:00

We store the information securely and safely and follow all relevant laws.

For more information on how your data is used, stored, and shared please see our Privacy Policy.

My Self Install JURNYmeter has stopped working?2020-12-02T11:45:10+00:00

If you suspect that the Telematics Device is defective for any reason you must contact us as soon as possible.

More information for faulty devices can be found here.

Is there a curfew?2020-12-02T13:04:02+00:00

There is no curfew. You can drive your car whenever you prefer and this will not affect your policy.

We won’t tell you how to drive as the JURNYmeter is primarily there to measure your miles so that we can charge you accurately.
Will I receive No Claims Discount after having the policy for the year?2021-08-03T11:01:58+00:00

You’ll continue to build up your No Claims Discount with us, as you would any other insurer. Proof of No Claims Discount will be sent to you after your policy has ended. For full details you can see the relevant section in the Policy Booklet.

How do I change my address?2020-12-02T15:54:34+00:00

You can change this through the ‘My Policy’ section in your JURNY account for free.

If you call us to make the change, there will be an admin fee of £25.

Other than changing your car, you can make twelve free changes through your JURNY account.

Your price per mile may also change.

How do I change my registration plate?2020-12-02T15:35:11+00:00

You can change this through the ‘My Policy’ section in your JURNY account for free.

If you call us to make the change, there will be an admin fee of £25.

Other than changing your car, you can make twelve free changes through your JURNY account.

You may also find answers to your questions in the Policy Booklet, Terms of Business or Telematics T&Cs.

Still haven’t found what you’re looking for? Contact Us

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